Loading... Please wait...


Check out our featured range of fine food and drink brands.


our newsletter

  • Wish Lists
  • My Account
  • Order Status

Corona Virus Statement - Update

Updated Delivery times - Glasgow and Edinburgh City Customers

1st of July 2020

We had reduced our Glasgow and Edinburgh delivery times to between 9am to 12noon, so that we could accommodate our customers that are closed.
Our city runs have become much busier and it is no longer possible for our drivers to manage this delivery window.
We must revert to our original delivery window of 7am to 5pm.
Your delivery time will be fairly similar to what it has always been as our runs are planned carefully depending on what part of the city you are based in.
We understand that many people are operating with a different business model and we have endeavoured to support this as much as possible.
We are delighted that more customers are returning to order and need to adjust again to meet these needs.
So, if you place an order, please make sure somebody will be available to take your delivery.
From all of us at Greencity we hope you are all keeping safe and look forward to returning to some kind of normality.

Changes to Greencity Services and Procedures

Due to the Coronavirus we have made changes to our services and procedures.

Phone lines:

As you may know, since the start of the Covid pandemic we have been unable to operate our phone lines, due to higher than usual call volumes and having a reduced number of staff in the office.

Starting from Monday October 5th we will be re-opening the Sales lines for urgent inquiries during the hours specified below.

Phone line hours:

  Monday - Thursday                   

  • 12:00 - 13:00                                         
  • 14:00 - 15:30


  • 12:00 - 13:00                                         
  • 13:30 - 14:00


  • Please only phone for urgent enquiries where possible.
  • As the office is still operating with reduced staff numbers, all orders are still to be placed online using the website or via email .
  • 11am deadline still applies for next day deliveries.
  • In addition, all claims need to be emailed to claims@greencity.coop as we need to have a paper trail, and cannot take information over the phone for missing items and/or damages.  The same applies to quality control issues, as usual, please email qc@greencity.coop

Collection pick up times:

  • Collection pick up times have changed:
    • Monday to Thursday
      • 10:00 – 13:00
      • 13:45 – 15:30
    • Friday
      • 10:00 – 13:00

Orders and deliveries:

  • We may have to reschedule some orders to be delivered on an alternative day
  • We have set maximum order quantities on some products
  • Our drivers will no longer enter your premises: goods will be dropped off outside

   Thank you for your patience and understanding.

Coronavirus Statement

Our priority at this time is to protect our customers and staff, and we understand that some of our customers have had to make the decision to close their businesses, following Government advice.
We want to help in any way we can, so we are asking that any of our customers who are closed, or have plans to close, or reduce their opening times can let us know , especially if they have placed an order, so we can ensure that our operational support is up to date.

With the World Health Organisation (WHO) declaring a global health emergency, with the Corona Pandemic, we would like to reassure our customers that we are doing all we can to ensure continuity of supply, and health and safety for everyone. We have a business continuity plan and a Pandemic Leadership team is in operation, guided by NHS guidelines

  • All Greencity employees are complying with strict hygiene protocols, and anyone with flu like symptoms will be self-isolating.

  • We have cancelled business travel and asked all staff to limit personal travel where practicable.

  • We have the technology to enable our staff to work from home and remotely access our systems. We also are being robust and flexible to deploy staff to other areas of the business to limit disruption.

  • Our cleaning operations have increased throughout our headquarters and our vehicles.

  • We may have to limit some large orders from customers to manage our deliveries going forward

Can COVID-19 (coronavirus) be passed on through food?

Experience with SARS and MERS suggest that people are not infected with the virus through food. So, it is unlikely the virus is passed on through food and there is no evidence yet of this happening with COVID-19 (coronavirus) to date.
Coronaviruses need a host (animal or human) to grow in and cannot grow in food. Thorough cooking is expected to kill the virus because we know that a heat treatment of at least 30min at 60ºC is effective with SARS.

Read more information on COVID-19 (Coronavirus) and food from the European Food Safety Authority

We will continue to monitor and review this situation to minimise the operational impact on our customers, by implementing service initiatives as the situation evolves.

Back to Top